Application Support Engineer - Critical Business Systems Specialist

Join Accenture as an Application Support Engineer - Critical Business Systems Specialist and become a software detective in our dynamic team! You’ll play a pivotal role in identifying, diagnosing, and resolving complex issues across critical business systems, ensuring seamless operations for our clients in Canggu, Bali. Our team is at the forefront of innovation, and we’re looking for someone who thrives in a fast-paced environment and has a passion for solving intricate technical challenges.

At Accenture, you’ll work on high-impact projects that drive business growth and efficiency. As a Critical Business Systems Specialist, you’ll be responsible for maintaining and optimizing the performance of our clients' core systems, using industry-leading tools like ServiceNow, Jira, and BMC Remedy. This role offers a unique opportunity to work with diverse industries, from finance to healthcare, and to make a tangible difference in the way our clients operate.

If you’re a detail-oriented professional with a strong background in IT support and a knack for troubleshooting, this is your chance to join a team that values innovation, collaboration, and continuous learning. We offer a competitive salary, excellent benefits, and a dynamic work environment in the heart of Bali.

📋 Tanggung Jawab Pekerjaan

• Provide Level 2 and Level 3 support for critical business applications, ensuring minimal downtime and maximum uptime for our clients.
• Analyze and resolve complex technical issues using tools like ServiceNow, Jira, and BMC Remedy.
• Collaborate with cross-functional teams to implement system enhancements and improvements.
• Develop and maintain comprehensive documentation for troubleshooting and system operations.
• Monitor system performance and proactively identify potential issues before they impact business operations.
• Participate in on-call rotations to ensure 24/7 support coverage for critical systems.
• Stay up-to-date with the latest industry trends and technologies to provide cutting-edge support solutions.
• Mentor junior team members and contribute to knowledge-sharing initiatives within the team.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in application support, with a focus on critical business systems.
• Proven expertise in troubleshooting and resolving complex technical issues.
• Strong knowledge of ITIL frameworks and best practices.
• Certifications in ITIL, PMP, or similar are a plus.
• Proficiency in English, both written and spoken.
• Experience with ServiceNow, Jira, and BMC Remedy is a strong advantage.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.

🛠️ Keahlian

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