Automotive Service Advisor - Customer & Technical Support

Join PT Wonder Mobilitas Indonesia as an Automotive Service Advisor in Jakarta Barat and become the bridge between our customers and technical teams. In this dynamic role, you will provide expert technical explanations about vehicle conditions, recommend appropriate services, and ensure customer satisfaction. Our state-of-the-art facilities and advanced diagnostic tools will help you deliver top-notch service.

At PT Wonder Mobilitas Indonesia, we are committed to providing exceptional automotive services. Our team of experienced professionals works together to ensure every customer leaves with a smile. As an Automotive Service Advisor, you will play a crucial role in maintaining our high standards of service and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Provide expert technical explanations about vehicle conditions to customers.
• Recommend appropriate services and repairs based on diagnostic results.
• Ensure customer satisfaction by addressing their concerns and answering their questions.
• Coordinate with the technical team to ensure timely and efficient service delivery.
• Use advanced diagnostic tools such as OBD-II scanners, vehicle history reports, and diagnostic software.
• Maintain accurate records of customer interactions and service recommendations.
• Promote our services and products to customers.
• Keep up-to-date with the latest automotive technologies and industry trends.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Automotive Technology, Mechanical Engineering, or a related field.
• Minimum of 3 years of experience as an Automotive Service Advisor or similar role.
• Certification in Automotive Service Excellence (ASE) or equivalent.
• Strong technical knowledge of various vehicle systems and components.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in using diagnostic tools and software.
• Knowledge of customer service best practices.

🛠️ Keahlian

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