Customer Service Representative - Call Center Agent
Join Golden Dragon Motor Sales Corp as a Customer Service Representative in the vibrant heart of Bali! We are seeking passionate and customer-focused professionals to deliver exceptional service to our valued clients. In this role, you will be the voice of our company, handling customer inquiries, resolving issues, and ensuring a seamless experience for our clients. Located in Canggu, Bali, our office is nestled in a serene environment, surrounded by the beauty of nature, which we believe contributes to our team's productivity and well-being.
At Golden Dragon Motor Sales Corp, we pride ourselves on our commitment to excellence and customer satisfaction. Our team is dedicated to providing the highest level of service, and we are always looking for talented individuals to join our growing family. This is an opportunity to be part of a dynamic and supportive work environment, where your contributions are valued and recognized.
📋 Tanggung Jawab Pekerjaan
- Handle inbound and outbound customer calls with a professional and friendly demeanor.
- Resolve customer inquiries and complaints promptly and effectively.
- Provide accurate and helpful information about our products and services.
- Maintain and update customer records and files.
- Collaborate with other departments to ensure a seamless customer experience.
- Monitor and adhere to quality and service standards.
- Participate in training and development programs to enhance your skills.
- Stay updated with industry trends and best practices in customer service.
🎓 Kualifikasi & Syarat
- Minimum 2 years of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in using CRM software such as Salesforce or Zendesk.
- Familiarity with Indonesian and English languages, both written and spoken.
- Ability to work well under pressure and meet tight deadlines.
- High school diploma or equivalent.
- Previous experience in the automotive industry is a plus.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang